Technical Support
Product selection assistance, installation documentation, configuration guidance and fault diagnosis
Support
Confidence Through Every Stage
Clear documentation, careful commissioning, customer training, connected monitoring and coordinated service before, during and after installation
Monitoring & Alerts
Compatible connected systems can detect faults and notify both the customer and YJC support team
Commissioning & Training
Site-specific operating values are prepared before operation, followed by customer software-control training
Warranty & Onsite Service
Remote assessment first, with onsite assistance coordinated where the issue cannot be resolved remotely
Product Downloads
Australian datasheets, manuals, safety documents, compatibility information and warranty terms by exact model
Videos & Guides
Company, product and commissioning videos for Australian customers and service partners
Connected System Support
From Alert to Resolution
Remote monitoring requires an active internet connection and compatible system configuration. Where enabled, the system can issue a fault alert to the customer and YJC team for review during business hours
- 01System Alert
A compatible connected system detects and reports an issue
- 02Remote Assessment
Our support team reviews available system information and installation details
- 03Customer Contact
We provide guidance and coordinate with the installer or service partner
- 04Onsite Support
If remote resolution is not possible, onsite assistance is arranged through our process
Australia-Wide Coordination
Local TeamAuthorised Service PartnersOne Service Process
Wherever a YJC product is installed in Australia, YJC Power Australia will coordinate support through our local team and authorised service partners. If an issue cannot be resolved remotely, we will arrange onsite assistance in accordance with our service and warranty process
Documents & Downloads
Approved Australian product documents will become available here as they are released
- DatasheetAvailable Soon
- Installation ManualAvailable Soon
- SDSAvailable Soon
- Australian WarrantyAvailable Soon
- DatasheetAvailable Soon
- Installation ManualAvailable Soon
- SDSAvailable Soon
- Compatibility StatementAvailable Soon
- Australian WarrantyAvailable Soon
- DatasheetAvailable Soon
- Installation ManualAvailable Soon
- SDSAvailable Soon
- Compatibility DeclarationAvailable Soon
- Australian WarrantyAvailable Soon
- DatasheetAvailable Soon
- Installation ManualAvailable Soon
- SDSAvailable Soon
- Australian WarrantyAvailable Soon